TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. It does not require any physical or digital signature.
By accessing or using this website, you agree to be bound by these Terms of Service, along with our Privacy Policy. If you do not agree, please do not use this website.


1. INFORMATION ABOUT US

This website, [www.preferre.com], is operated by [Company Name] (“Preferre”, “we”, “our”, “us”).
Registered Address: [Full Address]
GST Number: [GST Number]
Email: [Support Email]

2. USER AGREEMENT

Your use of this website, including all services, features, and content, is governed by these Terms.
By accessing or using the website, registering an account, or providing information, you agree to this User Agreement.
If you do not agree, please refrain from using the website.

3. ELIGIBILITY

• You must be legally capable of entering into binding contracts under applicable law.
• Persons deemed “incompetent to contract” under the Indian Contract Act, 1872 (including minors) are not eligible to use this website.
• If registering on behalf of a business entity, you confirm you have authority to bind that entity.

4. YOUR ACCOUNT

• You are responsible for maintaining confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information.
• We reserve the right to suspend or terminate accounts with false or misleading information.

5. FORMATION OF CONTRACT

• After placing an order, you will receive an acknowledgment via email or SMS. This does not constitute acceptance.
• Your order is an offer to purchase a product.
• The contract is formed only upon dispatch confirmation (“Dispatch Confirmation”).
• We reserve the right to refuse or cancel any order at our discretion.
Order Management:
• Orders may be cancelled if the order status allows.
• If cancellation is unavailable, returns/exchanges will apply as per policy.

6. AVAILABILITY AND DELIVERY

• Orders will be delivered within the timeline mentioned in the Dispatch Confirmation or within 30 days unless exceptional circumstances occur.
• Standard delivery timeline: 2–7 business days.

7. PRICE AND PAYMENT

• Prices are displayed on the website. Delivery charges are shown separately.
• Payment must be completed before dispatch.
• Prices may change without notice but will not affect confirmed orders.
Pricing Errors:
• If a product is incorrectly priced, we may charge the correct lower price or contact you before dispatch if higher.
• We are not obligated to fulfill orders at incorrect prices where the error is obvious.
Additional Terms:
• Prices may vary due to external factors.
• Only one promotional code may be used per order.

8. RETURNS & EXCHANGE POLICY

1. Returns/exchanges must be initiated via your account within the allowed time frame.
2. Products must be unused, unworn, unwashed, undamaged, with original packaging and tags.
3. Refunds are processed within 5–7 working days after pickup.
4. Size exchanges are subject to availability. If unavailable, a return option will be offered.
5. Replacement items are shipped at no additional cost.
6. Orders may be cancelled if the status allows.
7. Preferre reserves the right to cancel or verify any order before dispatch.
For support, contact: [Support Email]

9. USE OF THE WEBSITE

• The website provides services and access to products and content.
• We do not guarantee accuracy, completeness, or uninterrupted operation.
• You agree to comply with all applicable laws while using the website.

10. INTELLECTUAL PROPERTY

All content, trademarks, designs, and intellectual property on this website are owned by Preferre.
Unauthorized use is strictly prohibited.

11. ELECTRONIC COMMUNICATIONS

By using this website, you agree to receive communications electronically, including emails, messages, and website notifications.
These communications satisfy legal requirements.

12. DISCLAIMER

• Services are provided on an “as is” and “as available” basis.
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose.
• We do not guarantee uninterrupted or error-free operation of the website.

13. LIMITATION OF LIABILITY

If products are incorrect, defective, or not delivered, we may:
• Replace or repair the product
• Issue a refund
• Correct delivery discrepancies
We are not liable for indirect or consequential losses including loss of profit, data, or business.
Total liability is limited to the amount paid for the product.
Nothing excludes liability for:
• Death or personal injury due to negligence
• Fraud
• Statutory consumer rights

14. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our control, including:
• Natural disasters
• Strikes or industrial action
• War or civil unrest
• Transport or communication failures
• Government restrictions

15. WAIVER

Failure to enforce any provision does not constitute a waiver. Any waiver must be in writing.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Preferre and supersede prior agreements.

17. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updates will be effective upon posting on the website.

18. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.

19. ARBITRATION

Any dispute arising out of or in connection with these Terms shall be referred to a sole arbitrator appointed by Preferre.
The arbitration shall be governed by the Arbitration and Conciliation Act, 1996.
The seat of arbitration shall be New Delhi, and proceedings shall be conducted in English.

20. DISCOUNT CODE TERMS

• Discount codes are valid for one-time use per customer.
• Cannot be combined with other offers unless stated.
• No cash alternative is available.
• Certain categories may be excluded.
• We reserve the right to withdraw or restrict codes at any time.

21. USER-GENERATED CONTENT

By tagging or sharing content with #preferre, you grant Preferre:
• A worldwide, royalty-free, non-exclusive, transferable license to use your content
• Rights to display, reproduce, distribute, and modify content for marketing purposes
• Permission to use your name, handle, and likeness
You confirm that:
• You own or have rights to the content
• The content does not violate any laws or third-party rights
Preferre reserves the right to edit or remove content where necessary.