At Preferre, we are committed to delivering your order efficiently and ensuring a seamless shopping experience.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are processed within one business day of being placed.

Orders are processed Monday through Friday, excluding public holidays. During periods of high order volume, product launches, or festive seasons, processing times may be extended. In such cases, our team will notify you via email or phone.

Delivery Timelines

Orders are typically delivered within 2–10 business days, depending on the delivery location.

Please note that delivery timelines begin after dispatch, not from the date the order is placed.

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Prepaid orders above ₹1,999 qualify for free shipping.

Prepaid orders below ₹1,999 are charged a shipping fee of ₹100.

Cash on Delivery (COD) orders are charged a shipping fee of ₹150.

Cash on Delivery is available only for orders with a value of up to ₹6,000.

Cash on Delivery (COD) Orders

All Cash on Delivery orders require confirmation before dispatch.

Confirmation may be completed through:

An automated WhatsApp message, or

A phone call from our team

Orders that are not confirmed within 2–3 days may be automatically cancelled.

Order Tracking

Once your order has been shipped, you will receive an automated email containing your tracking details.

You will also receive shipment status updates as your order moves through the delivery process.

Please ensure you provide a valid email address during checkout to receive these updates.

Important Shipping Information

Please ensure that your shipping address and contact details are accurate and complete at the time of checkout.

Preferre will not be responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete information provided by the customer.

We work with trusted third-party courier partners for deliveries. While we closely coordinate with them, delivery timelines may occasionally be affected by circumstances beyond our control.

If your shipment is marked as delivered but you have not received it, please notify us within 24 hours of the delivery update so we can raise the issue with the courier partner.

Requests reported after 24 hours may not be serviceable by courier partners.

Contact Us

For any shipping-related questions or assistance, please contact us:

Email: preferre.official@gmail.com