Preferre is committed to delivering your order efficiently and ensuring a smooth shipping experience.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.


1. ORDER PROCESSING & DISPATCH

Orders are processed within 24 working hours of confirmation.
Ready-to-ship products are dispatched within 24 hours.
Made-to-order products are dispatched within 7–10 business days, unless stated otherwise.

Orders are not processed or shipped on weekends or public holidays. During high order volumes, dispatch timelines may be slightly extended.


2. SHIPPING & DELIVERY


Domestic Shipping:

Standard Delivery: 3–5 business days
Express Delivery: 2–3 business days

Delivery timelines may vary depending on location and external factors such as weather, logistics delays, or public holidays.

All orders are shipped through trusted courier partners and delivered to the address provided at checkout.


3. SHIPPING CHARGES


Shipping charges are calculated at checkout based on product, packaging, and delivery location.
Prepaid shipping charges (if applicable) are non-refundable in case of returns.
Cash on Delivery (COD), if available, may include an additional fee and order value limits.

4. ORDER TRACKING

Once your order is shipped, you will receive a confirmation email or SMS with tracking details and courier partner information.

You can track your order using the provided tracking link.


5. DELIVERY ATTEMPTS


Our courier partners will attempt delivery up to three times. If unsuccessful, the order may be returned to us.

Please ensure that your shipping address and contact details are accurate.


6. WRONG ADDRESS DISCLAIMER


Customers are responsible for providing accurate shipping details.

If an incorrect address is provided, please contact us immediately. While we will try to assist, we cannot guarantee address changes once the order is processed.


7. UNDELIVERABLE ORDERS


Orders returned due to incorrect address, failed delivery attempts, or customer unavailability may be subject to additional shipping or restocking charges.


8. LOST OR STOLEN PACKAGES


Preferre is not responsible for lost or stolen packages once the shipment is marked as delivered by the courier partner.

If you believe your package is lost or stolen, please contact your local authorities and the courier service.


9. OUT-OF-STOCK ITEMS


In case of multiple-item orders, we may hold dispatch until all items are available. If delays occur, we will notify you.


10. INTERNATIONAL SHIPPING (IF APPLICABLE)


International orders may be subject to import duties and taxes.
These charges are not included in the product price or shipping cost.
Customers are responsible for paying any applicable duties directly to the courier at the time of delivery.


11. RETURNS & SHIPPING


Return requests must be raised within 7 days of delivery.

Products must be unused, unworn, and returned in original packaging with tags intact.


12. ACCEPTANCE


By placing an order on our website, you acknowledge and accept the terms of this Shipping Policy.


13. CONTACT


For any questions or concerns regarding shipping, please contact us:

Email: support@mail.preferreofficial.com