RETURNS, EXCHANGES & CANCELLATION POLICY

At Preferre, every piece is thoughtfully designed and carefully crafted. We hope you love your purchase, but if something isn't quite right, we're here to help.

RETURN & EXCHANGE WINDOW

You may request a return or exchange within 3 days of receiving your order.

To initiate a request, please contact us with your order details and reason for return or exchange within the specified timeframe.

ELIGIBILITY CRITERIA

To qualify for a return or exchange, the item must be:

Unused and unworn
Unwashed and unaltered
In its original condition
Returned with all original tags and packaging intact

Items that do not meet these conditions may not be approved for return or exchange.

RETURN & EXCHANGE PROCESS

1. Submit a return or exchange request within 3 days of delivery.
2. Include your order number and reason for the request.
3. Our team will review your request and provide further instructions.
4. Once the returned product is received, it will undergo a quality inspection.
5. Upon successful inspection, the return or exchange will be processed.

Any products sent back without an approved return or exchange request may not be accepted and may be returned to the customer.

RETURN CHARGES

We understand that returns are sometimes necessary.

Your first return request will be processed free of charge.
For any subsequent return requests, a flat fee of ₹300 will be deducted from the credit note issued.

CREDIT NOTES & REFUNDS

As a policy, Preferre does not offer cash refunds.

Approved returns will be issued in the form of a Credit Note.

Credit Notes:

Are issued for the value of the returned product only
Exclude any shipping charges paid during checkout
Are valid for 12 months from the date of issue
Can be redeemed only on purchases made through the Preferre website

EXCHANGE POLICY

Exchanges are subject to product availability.
Exchange orders will be processed according to our standard shipping timelines.
Products that have already been exchanged once are not eligible for a second exchange.
If the requested size or replacement product is unavailable, a Credit Note may be issued at our discretion.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items are not eligible for return or exchange:

Products purchased during a sale or promotional clearance
Products purchased using a Credit Note
Products that show signs of wear, use, washing, alteration, or damage
Products returned without original tags or packaging

QUALITY CHECK

All returned products undergo a quality inspection upon receipt.

Returns may be rejected if:

The product appears worn or used
The product has been washed or altered
Original tags are missing
The product is damaged after delivery

If a return does not pass quality inspection, it may be sent back to the customer.

ORDER CANCELLATION POLICY

Orders may be cancelled within 12 hours of placement.

Cancellation requests received after 12 hours may not be accepted, as order processing or production may have already begun.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us with your order details within the specified timeframe.

CONTACT US

For any questions regarding returns, exchanges, credit notes, or cancellations, please contact:

Email: preferre.official@gmail.com